night vision is not working on my camera

[Speedy81]

Why all of the sudden the night vision is not working on my camera, I've had it for about 3 months and no problems and now it's so dark you can't see anything. Please help, thanks

[steve_t]

Do the red IR lights on the front light up in the dark? I'm guessing no. Try a battery pull reset and see if it fixes it

[manfredz]

also check the settings for the cam under Video Settings that the Night Vision switch is still in the ON position.  Also how low is the battery level?

[Speedy81]

Yes, the red lights do come on but still too dark to see anything, I checked that night vision is on in the settings, and my battery is at 70%, I'm going to try and disconnect the camera then re-sync it to see if that helps. I'll will let you know what happens. Thanks

[jrb5v]

Very interested to hear the results of the re-sync,  I'm having the exact same problem with one of my three cameras after only 3 months.  I tried the battery disconnect thing as well to no avail, and ensured that night vision was enabled.

So what does one do if one has a single malfunctioning camera from a multi-camera system?

Jimbo

[steve_t]

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jrb5v wrote:

So what does one do if one has a single malfunctioning camera from a multi-camera system?

Jimbo

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I had to pack up the entire system and exchange it. Then I got an add on camera. Then another camera was pink so I exchanged the faulty one as the add-on camera so I didn't have to pack it all up AGAIN

[jguerdat]

A 3 month old system is going to require a case being opened with support.

[Speedy81 · Accepted solution]

I ended up disconnecting the camera, taking the batteries out then re-syncing the camera and after that it's worked fine, this has happened a couple time already and I have no idea why. But at least I can get it working.

[Mike-Geneva]

I'd like to know if NetGear and Arlo have a solution to this without having to disconnect a d re-sync every so often. I'm having the same issue on a 3 month old system as well.

[JamesC]

Mike-Geneva,

You should not need to disconnect and resync regularly. How often are you noticing this behavior?

JamesC