Arlo|Smart Home Security|Wireless HD Security Cameras
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  • ‎2018-01-25 12:07 PM
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Bill502
Tutor
Tutor
‎2018-01-25 12:07 PM

Why does the library count start at 100 all the time when I get a notification on my Iphone. I have the latest firmware and App on this phone .I had the same issue with an previous Iphone. I delete all videos out of the library after viewing them.

This does the same thing on mr Ipad also. I have rebooted the phone and Ipad and the router and still the same thing.

Bill

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JamesC
Community Manager
Community Manager
‎2018-01-26 11:12 AM

Bill502,

 

Are you referring to the number on the camera widget after you log in to your Arlo account or are you referencing the Arlo icon on your iOS desktop.

 

JamesC

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Bill502
Tutor
Tutor
‎2018-01-26 11:31 AM

I'm referring to the icon on my iOS desktops that shows the number of alerts.

Bill

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JamesC
Community Manager
Community Manager
‎2018-01-26 02:16 PM

Bill502,

 

Have you tried uninstalling and downloading a fresh version of the mobile app?

 

JamesC

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