illegal arlo cameras

[rickybobby18]

someone has illegally put arlo cameras in our place of business. we have taken all of them. is there anyway to identify the owner of the account by the serial numbers on the cameras. 

Arlo will not connect me to a live agent becuase i don't have an account. 

[jguerdat]

@JamesC , @ShayneS , @BrookeN , any help from your end?

[alex_loo]

(following)

apparently a dilemma to ARLO.  customer confidentiality is paramontal.  Have you reported to police, in the first hand?

Alex

[Edinburgh_lad1]

This is a police matter, not an Arlo one. Therefore, you should report the incident to your local police station. 

[rickybobby18]

Yes we reported it to the police. They are not going to investigate illegal cameras in a place of business. They said “take them down. Nothing we can do” that’s why i was asking. 

[BrookeN]

I am not sure there will be much support can do. I would be more than happy to have them reach out to you. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

I received that information, thank you for providing that. Support will reach out to you as soon as possible.