iPhone XR (IOS 12.1) is not playing videos in library

[RachelIvy]

i recently changed from an iPhone 6s Plus to an IPhone XR and the Arlo app no longer plays videos in the library for my security cameras. It allows me to view live time but won’t play the videos. I am running IOS 12.1. Help!

[Ice4469]

Welcome to the wonderdful world of waiting for them to fix it. Its been over a month and no one from Netgear/Arlo seems to have an answer to this. Its just a waitng game now 

[JessicaP]

For everyone who is having problems with iPhone XR, could you answer the following questions below?

• What iOS version are you running on your iPhone?
• What Arlo app version are you running?
• What device model are you on?
• Which Arlo cameras are you having trouble live viewing?

[RachelIvy]

IOS 12.1
Arlo app version 2.6.1
Arlo WiFi security cameras
The recorded videos in the library section do not play, they only show a still photograph so I cannot review footage recorded by the system. I can switch the cameras to live mode and see them stream live. This needs fixing ASAP. And, the schedule option on the cameras doesn’t work.

[JessicaP]

Have you tried to reinstall the app and see if the issue persists?

[Jch12]

I have the same issue with my iphone XR (ios 12.0)
Reinstalled the app(2.6.1) but still doesn’t work. Work OK on my othet apple ios devices

[JessicaP · Accepted solution]

Try to download the newest app, which is version 2.6.2, and see if that resolves the issue.

[Jch12]

Just updated to 2.6.2
This seems to have resolved the issue
Thank you

[ysu]

I have latest 2.6.2 on iPhone XS running latest iOS. All seem to work well including live view

[KathyDurden70]

Love the cameras and it’s super easy to use and set up the system itself. Note for those with NEW iPhone XR... update your software to version 12.1.1 on your iPhone and the freezing that occurs on the video playback will work. Also make sure you update the app itself in iTunes to the latest version. Problem solved