Arlo|Smart Home Security|Wireless HD Security Cameras
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husband disconnected Netgear base station and video gallery disappeared

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  • ‎2018-08-04 12:48 PM
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kkolb0111
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‎2018-08-04 12:48 PM

Hello. My husband disconnected our netgear base station before we got to download the videos I wanted to save. Our video gallery has disappeared 😞  I can't seem to re-activate our hardware either. Any tips for how to find the 4 years of videos we paid to save? 😞

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JamesC
Community Manager
Community Manager
‎2018-08-06 04:05 PM

kkolb0111,

 

Recordings are saved in the Arlo cloud for up to 7 days (30 if you have the Arlo Smart Premier Subscription, 60 with Arlo Smart Elite). If you were saving 4 years worth of video content, it would not have been saved in the Arlo Library.

 

We recommend downloading and storing locally any content you wish to save for later use.

 

JamesC

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