getting alerts, and nothing in library

[JZimm14]

I have received alerts three times now on my phone, on different cameras ( once yesterday evening and twice today) when I go to check the alert in the library there is nothing.  No recording of anything.  Why????

[JamesC]

JZimm14,

Are you able to manually record within a live stream and see the recording in the library? Are you getting email alerts as well or only push notifications?

JamesC

[BekArloUser]

I am having the same issue.  And if it does record when something triggers the camera, the recording is going into a folder from an earlier date, not the date that it is actually recording.  This has been going on for 2 weeks and I'm ready to start looking for a new system.  I changed my password and that did not resolve the problem.  I am able to record and take pictures and the post correctly.

[JamesC]

BekArloUser,

What do you mean when you say the recordings are going into a folder from an earlier date? Are the recordings in your library not showing up on the correct day?

Have you tried rebooting your base station?

JamesC

[BekArloUser]

Correct.  If a recording occurs, I get a notification.  When I try to open the video, I can't find it in today's, example May 31st, folder.  Sometimes it is available in a folder from May 29th even though it was recorded today.  Other times I can't view the video at all and it randomly appears later on in the May 29th folder.  And yes, I have unplugged the Arlo base system to see if that would solve the problem.  I just assumed that this was part of the email on changing passwords since this just started a couple of weeks ago.

[TinaAnd3]

I am having the same issue with my system.

Did anyone find a solution for this issue?

[JamesC]

BekArloUser,

Do you see this behavior on iOS, Android or Web? Are you experiencing the same behavior regardless of the client you use?

JamesC