firefox issues

[sethm1]

Firmware version: 1.2.4941

Firefox version:  46.0.1

Seems the last week that when I attempt to view Live my cameras - nothing happens. 

But mode settings, Library files, & Pan & Zoom under settings all works fine.

Internet Expl works just fine.

Loaded question - but any suggestions with FireFox?

[TomMac]

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sethm1 wrote:

Firmware version: 1.2.4941

Firefox version:  46.0.1

Seems the last week that when I attempt to view Live my cameras - nothing happens. 

But mode settings, Library files, & Pan & Zoom under settings all works fine.

Internet Expl works just fine.

Loaded question - but any suggestions with FireFox?

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Some times it's fine, sometimes, not,.... been this way from the beginning.  There are so many variables in each computer with updates,etc there is no telling.

Biggest is with flash , so check those settings first.

[sethm1]

yes, this last week when I opened the Arlo page there was a msg to update Flash - which I did, but that did not seem to help.

[sethm1]

Enabled Silverlight plug in - but that did not make a  difference.

[jguerdat]

Silverlight won't help. Live view requires Flash - most other stuff works fine without it. Maybe uninstall Flash and reinstall.

[sethm1]

Uninstalled Flash, rebooted PC and reinstalled Flash - still no  fix.

Guess will use IE and my iPad.

[JamesC · Accepted solution]

sethm1,

You might also try a fresh install of your Firefox browser. I have tested this using the version of Firefox you indicate above and have had no issues with Live view.

JamesC

[kitkathouse]

Mine crashes every time I go to watch the email indicated video.

If I reinstall firefox (i have updated it) will I lose my bookmarks and passwords? That would be awful!

should I use chrome, safari, or explorer instead?

[jguerdat]

You can try restarting FF with add-ons disabled to see if that helps first.

To reinstall, make sure you have Sync set up to save your settings (also useful for setting up a new device to use FF with the same settings). That should allow you to uninstall and reinstall FF with no issues - just use the sync feature to recover your settings.