enabled devices keep dropping one of my phones?

[ulao]

Read a few things on this but older topics, I have to keep going in to this section and re-check a phone (not always the same phone). Is there a way to make it, not uncheck my phones? What would cause a phone to be unchecked?

[JessicaP]

Hi ulao,

Could you clarify which section you're referring to where Enabled Devices keep dropping your phone? Is this referring to Geofencing?

[ulao]

Yes the geofencing.

[JessicaP]

Try looking at this article for troubleshooting steps you can take to improve performance for Geofencing: Why isn't the Geofencing mode working?

If you're still having problems, contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.