Video smearing on H7 cameras., How to fix?

[DAB2]

I have video smearing issues with a few on my H7 cameras. I saw a post on the community pages from about 4 years ago that states there's a solution but nothing is documented. Any help is appreciated.

[jguerdat]

This is usually an issue with signal strength/quality and/or upload speeds with your ISP.

[DAB2]

The signal strength is very good. This issues started a few months ago and only effects the 720p cameras. I have two 1080p cameras that work without any issues. The smearing is in the recorded video; same place everytime you play it by. The issue is intermittent, but occurs more than not.

[jguerdat]

Since you have other cameras that are working well, swap around to verify that it's the camera and not the position.

[DAB2]

It's all 4 of my 720p cameras. My 2 1080 cameras have no issues. I have the 1st gen base station.

[JessicaP]

Hi DAB2,

I would suggest to contact the Support Team to further assist you. You will find several options for contacting support in the provided link.