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I have had my system setup for a couple of months, worked flawlessly. One of my cameras needed new batteries, I replaced the batteries - but the camera would not resync. I messed around trying to get it to sync with the base unit, but nothing. I thought, well - let me try with another camera. I removed one of the other cameras and then tried to sync it as well. Same thing, fails in trying to sync the camera and the base.
Thoughts/ideas?
Solved! Go to Solution.
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The power and internet lights are both on solid and they are green. I can restart the base unit from the app on my phone. So, I know I have connectivity.
I have no cameras attached now. I can't get any to add back either. When I press the sync button on the base unit, the camera light flashes green. I then press the camera sync button and it flashes blue. Then, the camera will start fast flashing an amber light. They are just never syncing.
What the heck?
I have removed and added, and removed and added the base unit to my account multiple times. The cameras remain steadfast in their reaction and do not want to sync.
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You're just briefly pressing the base sync button, right? If so, open a case with support using the Contact Support link at the bottom here.
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I have a case currently open with support. They are being a bit slow to resolve and there is only so much of removing and adding the base station I can stand. Repeating the same thing and expecting a different result when nothing was changed is not productive.
That's why I reached out here in hopes someone else ran across the same issue and knew a fix.
Thanks.
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Not sure what happened, but somehow my account needed to be reset. Once that was done, ez-pz to sync my cameras!!!!
So, I have two base units, one with four regular cameras and the other with three regular cameras and a pro camera!
Back to working fine now!
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I suspect he means that he removed all devices from Settings, My Devices and started fresh.
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Kewl. Did you reuse the same email address?
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