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Troubleshooting
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Try reinstalling the app and maybe a restart of the phone. Does it still crash? If not crashing, try logging out and back in.
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Is the phone on the latest update?
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maslen5,
Are you only having this issue with the Arlo mobile app? Do you see this behavior when accessing from any other mobile devices? Do you get the error when accessing from a web browser on a PC?
JamesC
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There's a new version of the Android app - have you installed that? You can try uninstalling the current version and then install the latest. That will cause the app settings/cache to be totally reset which may help.
The new app also gives you video counts for the cameras again. The strategy is different now - it shows you how many new videos are present until you visit the library which resets the count. Think of it as only a new video counter.
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Got nothing more for you. There's apparently some incompatibility. Do you have antivirus/spyware software installed? Try removing it temporarily. I'm using Malwarebytes and Lookout with no isses on an older tablet (Nexus 10 with 5.1.1). Maybe your phone OS is just too old...
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maslen5,
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.
JamesC