Arlo|Smart Home Security|Wireless HD Security Cameras

cameras have red photos/videos

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Yike_mike
Follower
Follower

Why do some of my cameras have red photos/videos and others are in full color.  This is in full daylight with plenty of light.

Thank you.

3 REPLIES 3
TomMac
Guru Guru
Guru

you IR filter is stuck on

 

Reset the camera by open/close the battery door... if it happens again then contact Netgear for possible replacement

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Neprene34
Aspirant
Aspirant
I'm having the same problem. Video and pictures are in red. I've reset the camera but no luck. How do I get in touch with Netgear about a replacement?
jguerdat
Guru Guru
Guru

Support link at the top, then Contact Support on the right.