Arlo|Smart Home Security|Wireless HD Security Cameras
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camera snapshot stopped working with latest software app update 24 hours now no answer

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  • ‎2021-12-16 03:37 AM
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Retired_Member
Not applicable
‎2021-12-16 03:37 AM
none of my four cameras will snapshot since the latest software app update. 24 hours now with no solution.
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JessicaP
Arlo Employee Retired
‎2021-12-17 08:21 AM

Hi Carolwhite725 and Pl-314,

 

Can you let me know what phone device you're using where it's not updating the snapshot? And is this happening on the web client on your computer as well?

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PI-314
Aspirant
Aspirant
‎2021-12-16 06:17 AM
I have the same problem with the VMB4000. All alerts just stopped on the 5 connected cameras.
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JessicaP
Arlo Employee Retired
‎2021-12-17 08:21 AM

Hi Carolwhite725 and Pl-314,

 

Can you let me know what phone device you're using where it's not updating the snapshot? And is this happening on the web client on your computer as well?

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  • 2 Replies
  • ‎2021-12-16 03:37 AM
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  • 1 Like
  • 3 In Conversation

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