camera snapshot stopped working with latest software app update 24 hours now no answer

[Carolwhite725]

none of my four cameras will snapshot since the latest software app update. 24 hours now with no solution.

[PI-314]

I have the same problem with the VMB4000. All alerts just stopped on the 5 connected cameras.

[JessicaP · Accepted solution]

Hi Carolwhite725 and Pl-314,

Can you let me know what phone device you're using where it's not updating the snapshot? And is this happening on the web client on your computer as well?