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billing issues

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Floridian
Star
Star

PLEASE HELP. I have been billed on 2 seperate invoices for arlo premiere which I signed up for. The 1 year subscription is $99.00 for the year. On one invoice I was charged $99.00 plus taxes. The next day I received another invoice for the same subscription that totaled $204.56. Can someone help me with a phone number to contact Netgear to resolve this frustrating issue. I have exhausted my efforts to locate a phone number to contact them. Thanks sooooo much. Floridian Ralph

6 REPLIES 6
TomMac
Guru Guru
Guru

https://www.arlo.com/en-us/support/contact.aspx

 

United States contact information:

(408)-638-3750

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Morse is faster than texting!
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Floridian
Star
Star

Thanks so much for the phone number and website TOMMAC.

JamesC
Community Manager
Community Manager

Floridian,

 

What does your credit card statement show as being billed?

 

JamesC

rizzotony
Aspirant
Aspirant

I was charged for an annual subscription even though I have a free account. I want a credit. 

ShayneS
Arlo Moderator
Arlo Moderator

@rizzotony

 

Have you previously contacted Customer Support regarding this issue?

rizzotony
Aspirant
Aspirant

Yes. No response. Waited and waited on hold. Can you please check my account and issue the credit?