Arlo|Smart Home Security|Wireless HD Security Cameras
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What is the process for customer refunds due to plan change?

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  • ‎2019-12-20 06:27 AM
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Vidarious
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‎2019-12-20 06:27 AM

I've had Arlo camera's for about 2 years now. The only reason I bought them was because they had a free plan that recorded to the cloud for 7 days. With that plan gone I'd like to return my products for a full refund.

 

Yes, I understand you can record locally which I currently do. However the app doesn't display videos recorded locally - only cloud. So once this change happens the system becomes incredibly unusable unless you are able to view all notifications live.

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StephenB
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‎2019-12-20 08:54 AM
@Vidarious wrote:

I've had Arlo camera's for about 2 years now. The only reason I bought them was because they had a free plan that recorded to the cloud for 7 days. With that plan gone ...

 

You seem to be misinformed - you still have 7 day cloud recording for those cameras.  Read the "No Subscription" section here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i... 

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