What is the process for customer refunds due to plan change?

[Vidarious]

I've had Arlo camera's for about 2 years now. The only reason I bought them was because they had a free plan that recorded to the cloud for 7 days. With that plan gone I'd like to return my products for a full refund.

Yes, I understand you can record locally which I currently do. However the app doesn't display videos recorded locally - only cloud. So once this change happens the system becomes incredibly unusable unless you are able to view all notifications live.

[StephenB]

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@Vidarious wrote:

I've had Arlo camera's for about 2 years now. The only reason I bought them was because they had a free plan that recorded to the cloud for 7 days. With that plan gone ...

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You seem to be misinformed - you still have 7 day cloud recording for those cameras.  Read the "No Subscription" section here: https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-i...