Vmb3010r2 system has all but lost motion sensitivity.

[Rrmer]

I just subscribed to Arlo secure. After going through the enhancements and using some of the enhancements, my system has all but lost motion sensitivity. My system vmb3010r2 with 6 cameras (5 vmc3030 h7. 1 vmc3030 h16). I have checked and rechecked all settings and rules. Not sure what to do. Any ideas?

[StephenB]

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@Rrmer wrote:
I just subscribed to Arlo secure. After going through the enhancements and using some of the enhancements, my system has all but lost motion sensitivity. My system vmb3010r2 with 6 cameras (5 vmc3030 h7. 1 vmc3030 h16). I have checked and rechecked all settings and rules. Not sure what to do. Any ideas?

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Have you tried the motion detection test?  https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

[Rrmer]

Yes I have. When in test mode the amber indicator light comes on but only in close proximity 1-3’.

[StephenB]

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@Rrmer wrote:
Yes I have. When in test mode the amber indicator light comes on but only in close proximity 1-3’.

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This is with the threshold set to 100%?

Do you have any skins on the cameras?

Might be worth removing/reinserting the batteries.

Also, cleaning the camera face might be useful (just in case there is some dirt blocking the PIR sensors).

[Rrmer]

I did install fresh batteries and always clean lenses when I replace batteries. Interesting enough, the camera I an having the most difficulty with does have a skin. Never been a fan of skins, however this particular camera is the most weather exposed.

[StephenB]

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@Rrmer wrote:
I did install fresh batteries and always clean lenses when I replace batteries. Interesting enough, the camera I an having the most difficulty with does have a skin. Never been a fan of skins, however this particular camera is the most weather exposed.

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The PIR sensor used for motion detection is distinct from the lens.

Try removing the skin as a test, and see if that changes the symptom.

[Rrmer]

I removed the skin and cleaned the face of the cameras again. No difference at all. I also noticed at night when in live mode the exterior lights seem to be blinking. I did adjust the flicker but no help.

[Rrmer]

Made no difference what so ever. Not sure what’s wrong.

[StephenB]

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@Rrmer wrote:
Made no difference what so ever. Not sure what’s wrong.

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Are you seeing this on all your cameras?  Or only some?

[Rrmer]

Overall system sensitivity reduced. Two cameras it’s basically nonexistent. I did try altering the activity windows to cover the entire field of view which made some different, however doing that killed two fresh sets of batteries in about 6 hours.