Viewing email video on iPad

[radtom]

When I receive an email on my iPad Air 2 and touch 'Click here' to view video I am taken to arlo.netgear.com but nothing appears. All I get is a completely white page and no other information. Doing the same thing on my iPhone 6 I am taken to the same site and I'm able to watch the video. What iPad setting needs to be changed?

[JamesC]

radtom,

This sounds like it may be browser related on the ipad. Do you have issues viewing any other non arlo videos using the ipad browser?

JamesC

[radtom]

James,

YouTube, no problem, Videos shot from iPad, no problem. Downloaded videos from Arlo recording play back with no problem. Google is default browser. Any suggestion as to another type of video I should try to watch?

Thanks,

Tom

[radtom · Accepted solution]

As soon as I tapped 'Reply' I saw I had written Google as a default browser. In fact it is Safari which reminded me I had installed Purify. Whitelisted arlo.netgear.com

Problem solved!

(and yes, Google is not a browser, Chrome is....)

Thanks for getting the gears turning.