Videos deleted themselves

[Ajturton1985]

I have 3 Arlo q cameras. Been running for about a month. I’m on the free plan.

I logged in this morning to find that all my videos for the last 7 days were deleted.

Is this a bug anyone else has experienced?

[nbenn10]

Same thing happened to me today with Arlo Pro. Free plan as well but all videos gone!

[steve_t]

I haven't had any problems but a few others reported server issue notices. Perhaps check again tomorrow and maybe all the videos will be back

[Jeff258]

I’m on the premium plan and I’ve lost everything before this morning. That’s a month of footage. I’m hoping they come back. We deserve a response or at least something from netgear regarding this.

[Wadzy]

Same thing happed to me today. Can the be recovered?

[dreamfinity]

It happened to me as well, right after getting a message of "database could not be accessed and more".

Over 10 days of footages were wiped, some of which I was going to use as evidence for a police report. Thankfully I downloaded them earlier. Netgear should do a rollback or something. How can any cloud service lose data of this magnitude? 😞

[mdgm-ntgr · Accepted solution]

Please see Arlo outage

[Muziekkamer]

From this morning all saved images have disappeared!
Got a message that there was a malfunction this morning

[rhammond]

Must be a server issue. All my videos are gone too. New ones are being saved as of early this morning but everything else is missing.

[rhammond]

Thank you!

[Sjohnster]

same thing here in the netherland, all recordings are gone of the whole month, except the ones of today

[mdgm-ntgr]

We have an announcement about the Arlo outage

[Muziekkamer]

The helpdesk confirms that there is a server problem with Arlo.
All images must be returned soon.