Arlo|Smart Home Security|Wireless HD Security Cameras

Reply
Discussion stats
  • 12 Replies
  • 4107 Views
  • 5 Likes
  • 10 In Conversation
Ajturton1985
Apprentice
Apprentice
I have 3 Arlo q cameras. Been running for about a month. I’m on the free plan.

I logged in this morning to find that all my videos for the last 7 days were deleted.

Is this a bug anyone else has experienced?
1 ACCEPTED SOLUTION

Accepted Solutions
mdgm-ntgr
Arlo Employee Retired
12 REPLIES 12
nbenn10
Initiate
Initiate

Same thing happened to me today with Arlo Pro. Free plan as well but all videos gone!

steve_t
Master Master
Master

I haven't had any problems but a few others reported server issue notices. Perhaps check again tomorrow and maybe all the videos will be back

Jeff258
Aspirant
Aspirant
I’m on the premium plan and I’ve lost everything before this morning. That’s a month of footage. I’m hoping they come back. We deserve a response or at least something from netgear regarding this.
Wadzy
Aspirant
Aspirant
Same thing happed to me today. Can the be recovered?
dreamfinity
Aspirant
Aspirant

It happened to me as well, right after getting a message of "database could not be accessed and more".

 

Over 10 days of footages were wiped, some of which I was going to use as evidence for a police report. Thankfully I downloaded them earlier. Netgear should do a rollback or something. How can any cloud service lose data of this magnitude? 😞

mdgm-ntgr
Arlo Employee Retired
Muziekkamer
Aspirant
Aspirant

From this morning all saved images have disappeared!
Got a message that there was a malfunction this morning
arlo storing.png

rhammond
Guide
Guide
Must be a server issue. All my videos are gone too. New ones are being saved as of early this morning but everything else is missing.
rhammond
Guide
Guide
Thank you!
Sjohnster
Aspirant
Aspirant

same thing here in the netherland, all recordings are gone of the whole month, except the ones of today

 

mdgm-ntgr
Arlo Employee Retired

We have an announcement about the Arlo outage

Muziekkamer
Aspirant
Aspirant

The helpdesk confirms that there is a server problem with Arlo.
All images must be returned soon.

Smiley Frustrated