Video in Library

[JessicaB]

Video in library are not playing, just buffer. This has been going on for about 2 months now. FRUSTRATING! I have over $1500.00 invested in the Arlo product and lately nothing but issues playing video. Suggestions please.

[StephenB]

What devices are you playing them on?  Have you tried downloading them, and see if the download plays?

[JessicaB]

I am viewing using the new Arlo app. I have Arlo (original), Arlo Pro and Arlo Q.
I have not downloaded them, I get too many videos to download each . I will download one to see if it makes a difference. I never had this problem with Arlo Legacy.
I use an iPhone 10 when using the new app.

[StephenB]

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@JessicaB wrote:
I am viewing using the new Arlo app. I have Arlo (original), Arlo Pro and Arlo Q.

If you have a PC, also try my.arlo.com.

[JessicaB]

I downloaded the video, took forever to download. I also viewed video using my PC. When using the PC, videos ran fine. When using the app, they just buffer and occasionally play.

[StephenB]

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@JessicaB wrote:
I downloaded the video, took forever to download. I also viewed video using my PC. When using the PC, videos ran fine. When using the app, they just buffer and occasionally play.

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Can you play them normally when the iPhone is connected to your home wifi network?

[Macahi]

When that happens to me, I close the app and relaunch it.  That seems to clear it up.