Video Doorbell Live Streaming Looks Awful

[KachinaShadow]

I just replaced my 1st generation wired Video Doorbell with the 2nd generation...connection is through the VMB5000 hub.
Resolution is set to 1944x1944, and everything looks great except live streaming on the web portal (which actually makes 480p SD video look good). Playback of recordings on the app & web portal, live streaming via the app and the still images on the Dashboard and the Devices pages all look great. I tried switching to 1536x1536 and 1080x1080 and it made no difference.
Note that the gen 2 is located in the same location as the gen 1, which had an excellent image when live streaming.
1st pic (below) shows live streaming the Doorbell and Front cams simultaneously...2nd pic shows the still images for comparison.

[BrookeN]

I fix is currently in the works, I apologize I do not have an exact ETA as of yet. 

[KachinaShadow]

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@BrookeN wrote:

I fix is currently in the works, I apologize I do not have an exact ETA as of yet. 

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@BrookeN 

I sure would have liked to see if this update would actually fix my issue, but it seems that the latest issue is with the update itself 🙄

[BrookeN]

Does that happen if you try to update from the app?

[KachinaShadow]

@BrookeN 
Good thought, but when I went to check it looks like it updated itself overnight 🙂

Unfortunately, it didn't change the extremely bad live streaming image (pic below). Earlier (back in December) you had sent it to Jeff so, since it's been 8 months, I'm wondering if I'm ever going to see the 2K live stream image that was the whole idea behind upgrading to the 2nd generation doorbell. Note that the live stream on the app remains perfect...the issue is only on the web portal.