VMB4540r2 local library access on hub no longer works

[TaurusPete]

Hello,

After years of working fine, all of a sudden I cannot access the local recordings on the USB drive of my Arlo hub. This happens even when I'm on the same network.  The message I get has been quoted often: "There was an error obtaining your library. Arlo team is working on this issue."

Recording locally is activated. The USB device shows ready. 

Incidentally, I can also not get the port forwarding status to turn green, even though the IP address and ports are matching. This also used to work before. But since I'm in the local network I should be able to access the library anyway.

I reset the hub, I checked the ethernet connection to the router, I reset my smartphone, I logged out and back in of the app, I removed, checked, and reinserted the USB device. The hub runs 1.26.0.0_1812_12a0681 (no updates available).

Does anybody else have the same issues? How to fix it?

[jguerdat]

Which interface are you using - the old one that uses Library to view recordings or the new one that uses Feed? It appears that you're using the old one.

There have been a number of issues with viewing local recordings being reported here. I have similar ones here although there's a workaround if using Feed that doesn't seem to be available in the old interface, not that that helps you. If using a VPN, be sure to disable it.

@JamesC , @ShayneS , @BrookeN any word on this ongoing issue?

[TaurusPete]

Hi, 

Thanks for your reply.

I have not heard about the "feed" option. I am selecting "Library" at the bottom of the screen and then the local storage in the drop down list at the top. The app version is: 6.0.0_28852 (released April 29, 2025).

Cheers,

Peter

[jguerdat]

Is it working today? I tried it earlier today and it popped right in, as if something happened on the backend.

[TaurusPete]

Hope, it's still not working 😞

(I reset the hub again, played around with the configuration, logged out and in again, but no luck)

[TaurusPete]

Things just appeared to have gotten a lot worse. A new app SW version has been installed: 1.27.0.0_1931_0349c2. Now there is not even an option anymore to set the remove access in the Storage Settings menu. That REALLY SUCKS.  And local access still doesn't work. There is also no choice in the Library drop down list to select Cloud or local storage anymore.  What is going on??

[TaurusPete]

Previous app version (as of yesterday):

Today's app version: no choice to enable direct storage access! 😞

[jguerdat]

---

@TaurusPete wrote:

Things just appeared to have gotten a lot worse. A new app SW version has been installed: 1.27.0.0_1931_0349c2. Now there is not even an option anymore to set the remove access in the Storage Settings menu. That REALLY SUCKS.  And local access still doesn't work. There is also no choice in the Library drop down list to select Cloud or local storage anymore.  What is going on??

---

The app version is now 6.0 so whatever you're looking at isn't the right place. Go to Settings, About to see the app version.

The lack of a setting for local storage could mean various things. A hub reboot/restart (not a reset which wipes everything out so you have to start fresh) sometimes helps as does a phone reboot as well as reinstalling the app.

[StephenB]

---

@TaurusPete wrote:

Things just appeared to have gotten a lot worse. A new app SW version has been installed: 1.27.0.0_1931_0349c2. 

---

You are confusing the firmware version of the smarthub with the software version of the app.

To see the software version of the app you

1. press the profile icon in the upper left
2. press "About" at the bottom of the page.

FWIW, I am still seeing 1.26.0.0_1912_12a0681 on my VMB4540.  They update firmware over time, so they likely haven't gotten to my system yet.