Can’t access my account

[isperik]

The email address on my Arlo account was shut down by my old isp. I recently upgraded my phone and don’t have my old one. When I try to log into my Arlo account it tells me this isn’t a trusted device and it sends a code to an old phone I no longer have.

how can I log into my arlo account to update my email address?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.