Arlo|Smart Home Security|Wireless HD Security Cameras
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Unable to view video recordings from last few days and having the same problem today

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  • ‎2019-05-20 10:40 AM
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SDalton
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‎2019-05-20 10:40 AM

I saw that there was an issue in the last few days that there instances of No Video records. It appears I'm having that today. Will they ultimately be available in the cloud? Is there a way to see a report that shows me if the camera was active the entire time? Maybe a power outage that impacted the wifi..etc?

 

Thank you

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JessicaP
Arlo Employee Retired
‎2019-05-21 02:34 PM

Hey @SDalton,

 

If you're having troubles where you are unable to view your videos from your library, try to reboot your Base Station and check on the web client on your computer to make sure there are recordings saved on your library.

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