Unable to view recordings from web or app. Cannot download. Shows Unauthorized Access to record.

[jasonhu]

Hi, Arlo team. I am not able to view record any longer from web or app. I can't download record from web. It worked before. I do not use camera for months but no i need to use it. Need help! Thank you in advance.
<Error>
<code>UnauthorizedAccess</code>
<messageid>you are not authorized to perform this operation</messageid>
</Error>

[jasonhu]

error from app when i tried to view the records.

"NSURLErrorDomain error - 1013"

i tried to view record using laptop but no luck. 

base station 1.12.2.4_2772

vmb3010r2

camera 1.3.319

H7

[jasonhu]

base station s/n: 48E46A7AA3076

camera s/n: 4N7165739792D

[JessicaP]

Hi jasonhu,

Can you show a screenshot of the error? And when trying to view recording through the Arlo app, is that happening on WiFi and/or cellular data?

[jasonhu · Accepted solution]

it works now again. Did you do something from the backend? many thanks.