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Hi, Arlo team. I am not able to view record any longer from web or app. I can't download record from web. It worked before. I do not use camera for months but no i need to use it. Need help! Thank you in advance.
<Error>
<code>UnauthorizedAccess</code>
<messageid>you are not authorized to perform this operation</messageid>
</Error>
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it works now again. Did you do something from the backend? many thanks.

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error from app when i tried to view the records.
"NSURLErrorDomain error - 1013"
i tried to view record using laptop but no luck.
base station 1.12.2.4_2772
vmb3010r2
camera 1.3.319
H7

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base station s/n: 48E46A7AA3076
camera s/n: 4N7165739792D

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Hi jasonhu,
Can you show a screenshot of the error? And when trying to view recording through the Arlo app, is that happening on WiFi and/or cellular data?

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it works now again. Did you do something from the backend? many thanks.
