Unable to Add Action in Routines on Web Portal

[KachinaShadow]

When trying to add a routine, in all modes on the web portal, the "next" is grayed out.

[ShayneS]

@KachinaShadow 

Have you tried clearing your cache?

Which browser is this occurring with? can you provide the exact steps to replicate the symptom. I tested on a Safari browser and can't replicate this messaging. 

[KachinaShadow]

@ShayneS 

Edge browser...clearing cache didn't help

Go to "Routines"
Pick any Mode

Under "Device Rules" select any device
Where it says "Then do this" click on the plus sign in the circle
Then the "Add an Action" popup appears, and you'll see that the "Next" is grayed out so you're unable to add an action that will run when triggered

[StephenB]

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@KachinaShadow wrote:

@ShayneS 

Edge browser...clearing cache didn't help

Go to "Routines"
Pick any Mode

Under "Device Rules" select any device
Where it says "Then do this" click on the plus sign in the circle
Then the "Add an Action" popup appears, and you'll see that the "Next" is grayed out so you're unable to add an action that will run when triggered

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FWIW, I am also seeing this with Edge.  The usual list with radio buttons (record a video, take a snapshot, turn on a light, activate siren, customize device) can't be displayed because "Next" is grayed out.  It does work in my app.

[ShayneS]

@KachinaShadow I reported this as well. Thanks for letting me know. 

[ShayneS]

I was able to press the next option on Chrome and safari today. Are you still experiencing this symptom?

[StephenB]

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@ShayneS wrote:

I was able to press the next option on Chrome and safari today. Are you still experiencing this symptom?

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"Next" is still grayed out for me using Edge.

[KachinaShadow]

@ShayneS @StephenB 

Same here...still grayed out

[ShayneS]

With further testing, this wasn't reproducible on edge with version "141.0.3537.92 (Official build) (64-bit)"

Can you verify if you have this version? if not, can you update to this version and test again. 

Thanks

[StephenB]

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@ShayneS wrote:

With further testing, this wasn't reproducible on edge with version "141.0.3537.92 (Official build) (64-bit)"

Can you verify if you have this version? if not, can you update to this version and test again. 

Thanks

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I just updated, and am running  141.0.3537.99 (Official build) (64-bit).  Same problem - I select a camera (I tried a Pro and the Ultra), then press the + sign next to "then do this".  The "add an action" list in the pop-up is empty, and the "Next" is grayed out.  This happens every time.

[KachinaShadow]

@ShayneS 

I'm still on version "141.0.3537.92 (Official build) (64-bit)" and still have the same issues as @StephenB 

[ShayneS]

Noted, I will inform the dev team.

[ShayneS]

@StephenB is it possible to provide a HAR log while replicating?

[StephenB]

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@ShayneS wrote:

@StephenB is it possible to provide a HAR log while replicating?

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Yes.  Send me a PM with details on where you want it emailed.