Arlo|Smart Home Security|Wireless HD Security Cameras

Trying to reinstall Base Station and camera but not finding device on app?

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MindyW
Aspirant
Aspirant

I am trying to reinstall my base station and camera, but in the app, it is not finding my device. I’ve done all the troubleshooting steps, reset the base station and router.
My LED light is solid blue.
My phone is on the same network as base station.
I read a previous post that a token reset solved this issue for others.

3 REPLIES 3
JessicaP
Arlo Employee Retired

Hi MindyW,

 

When you say you're trying to reinstall your Base Station and camera, do you mean adding it to your Arlo account or to Apple HomeKit?

MindyW
Aspirant
Aspirant
Arlo Account
StephenB
Guru Guru
Guru

@MindyW wrote:
Arlo Account

A token reset won't help with that.

 

Have you tried using a PC (browsing to my.arlo.com), and adding it there?