Trying to connect my Base Station to new Arlo app but doesn't connect

[YYCWayne]

I have the VMB3500 base station and I am trying to connect it to the Arlo app. The base station is the version made by Netgear and was purchased in 2017 (before Arlo split away from Netgear). I have not used the cameras and base staion since February 2018. I have downloaded the latest Arlo app (version 2.12.3_27015 released January 7 2020). I have the base station connected to my router and the power connection. Both green lights are on for power and internet. I have an account from previous use in 2017. Using the app I try to add a device and when I get to the "Looking for your Arlo device" stage, it doesn't connect with the base station. Tried the reset but to no avail.

Any suggestions?

[jguerdat]

Have you tried the web page instead? ANd your phone is on your WiFi, not cell service?  Are there any devices showing in the app/web under Settings, My Devices? If so, remove them and try again.

[YYCWayne · Accepted solution]

Jguerdat, thanks for the reply. I eventually got my base to connect using your suggestion for reset (hold and wait for amber lights) on a different post. I didn't hold the reset long enough my first try.
Thanks again