Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Aspirant

Time to change batteries AFTER changing them in my remote camera

While I was traveling, one of my cameras said "It's timne to change your batteries".  When I got home, I changed the batteries.  I'm still getting the same message.  I changed them again.  Same.  I took the new batteries and put them in one of the other cameras, and took the batteries from that camera and put them in the one what said it needed new batteries.  Same camera still says "It's time to change your batteries".  Not sure what else to do.

Model: Arlo Q Plus -1080p HD Security Camera with Audio
Message 1 of 17

Accepted Solutions
Guru

Re: Time to change batteries AFTER changing them in my remote camera

Go to the settings for that camera,  remove the device from settings ( REMOVE DEVICE ), open the battery door for a few secs, then close.

 

Bring the camera back as if new ( remember a quick push on thesync button , don't hold )

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Morse is faster than texting!
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Message 2 of 17

All Replies
Guru

Re: Time to change batteries AFTER changing them in my remote camera

Go to the settings for that camera,  remove the device from settings ( REMOVE DEVICE ), open the battery door for a few secs, then close.

 

Bring the camera back as if new ( remember a quick push on thesync button , don't hold )

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Morse is faster than texting!
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Message 2 of 17
Aspirant

Re: Time to change batteries AFTER changing them in my remote camera

thank you...  I'm back up and secure

Model: VMC3040 | Arlo-Q HD with Audio
Message 3 of 17
Initiate

Re: Time to change batteries AFTER changing them in my remote camera

While this may work, it's an unacceptable fix and should not be necessary. This battery issue needs to be fixed, whether it's hardware or software, I do not know, but Netgear should definitely fix it.

Model: VMC3030 | Arlo Wire-Free Camera
Message 4 of 17
Guru

Re: Time to change batteries AFTER changing them in my remote camera


jft5000 wrote:

While this may work, it's an unacceptable fix and should not be necessary. This battery issue needs to be fixed, whether it's hardware or software, I do not know, but Netgear should definitely fix it.


Battery gauge has been addressed again in the last firmware update ( v 1.2.7730 ) on the Arlo....

 

Since then my batteries have been showing actual drain according to usage, and are tracking accurately

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Morse is faster than texting!
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Message 5 of 17
Initiate

Re: Time to change batteries AFTER changing them in my remote camera

And when you put new batteries in, everything works as it should(battery levels reporting correctly) without having to remove and re-add the camera to your basestation? If not, then this should not be considered resolved.

Model: VMC3030 | Arlo Wire-Free Camera
Message 6 of 17
Guru

Re: Time to change batteries AFTER changing them in my remote camera

Can't answer that as I changed out batteries on one camera since the new SW and had no problem... auto resync'ed from about 10 ft from base

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Morse is faster than texting!
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Message 7 of 17
Aspirant

Re: Time to change batteries AFTER changing them in my remote camera

In the last couple months I've had the same problem. One of my cameras needed the batteries changed, when I changed them the camera would not come back on. I reinstalled it and still it isn't working. Now I have another one that needs the batteries changed and I'm afraid the same thing is going to happen. We had 3 cameras...now 2 and if this one does the same thing..I've paid $500 for one camera! We've only had the system 6 months.
Message 8 of 17
Guru

Re: Time to change batteries AFTER changing them in my remote camera

And that's exactly why there is the Contact Support link at the bottom of the desktop version of these pages. There's a procedure for warranty on virtually any device sold - use it.
Message 9 of 17
Highlighted
Initiate

Re: Time to change batteries AFTER changing them in my remote camera

I couldn't agree more. If you are using these cameras as a security system for when you are not home and often won't be back for several days/weeks to resync the cameras (which happens to be when this issue seems to pop up more often than not in my case) what the heck are you supposed to do??? This keeps recurring over and over argain with multiple cameras! Cameras with perfectly fine batteries are locked-up completely and useless until rest/resynced in-person... Why can't these cameras be reset/resynced remotely? I suspect this is most likely because of some very poorly written algorythm in the latest firmware version for the gen 1 base system and cameras... What the heck is the problem Netgear??? This is a deal breaker if not resolved! Please do something or I will be staying far away from your products in the future....

Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 10 of 17
Aspirant

Re: Time to change batteries AFTER changing them in my remote camera

I have same problem and I have changed the batteries removed device from settings then tried to resync but I cant get the light at all on the camera. I dont know what else to do?

Model: VMC3030 | Arlo Wire-Free Camera
Message 11 of 17
Guru

Re: Time to change batteries AFTER changing them in my remote camera

Make sure the batteries are properly inserted and aren't stuck all the way down in their wells. When you close the battery cover, the LED should blink blue - do you get that? If not, use the Contact Support link at the bottom of these pages and open a case.
Message 12 of 17
Apprentice

Re: Time to change batteries AFTER changing them in my remote camera

Well, I had to do the resync today so the true battery level was indicated after swapping out batteries.  Sure wish the bug would get fixed after all of these months or am I missing something somewhere.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 13 of 17
Hero

Re: Time to change batteries AFTER changing them in my remote camera

usually if the battery indicator is off its because one of the batteries is not making proper contact.  since batteries operate in sets of 2x parallel, if one is not seated properly cam will work but battery countdown will be from 50 and not 100%

Message 14 of 17
Apprentice

Re: Time to change batteries AFTER changing them in my remote camera

My issue was the battery level did not reset from the prior low reading of 8% after the battery was swapped.  I had to unbind the camera from the base and then sync up the camera again as if it was a new camera.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 15 of 17
Hero

Re: Time to change batteries AFTER changing them in my remote camera

sorry i misunderstood.  havent come across that one before but have had a few instances when it took a couple minutes after closing door to get updated battery level reading

Message 16 of 17
Apprentice

Re: Time to change batteries AFTER changing them in my remote camera

No problem.  I did not wait very long before syncing up again so that could have been what happened.

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 17 of 17