Arlo|Smart Home Security|Wireless HD Security Cameras
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Dlnbeau
Aspirant
Aspirant

I have changed the batteries at least 3 times I have synced several times I have removed the device synced and now the device is not added back ?? Don't have any idea what to do now!

3 REPLIES 3
JamesC
Community Manager
Community Manager

Dinbeau,

 

What firmware is on the affected camera? The issue you are experiencing could be due to older firmware. A battery optimization fix was released in a recent camera firmware update, be sure your camera has fresh batteries and good signal strength and allow the camera to complete the firmware update overnight.

 

JamesC

bagelandjasmine
Aspirant
Aspirant

How can we get the firmware update? Please advise.

JamesC
Community Manager
Community Manager

bagelandjasmine,

 

Firmware updates are automatic and take place overnight.

 

You can check to make sure you are on the latest firmware by navigating to Settings > My Devices > select desired device > scroll down to FW version.

 

Current camera and base station firmware can be found here: Release Notes

 

As of 8/28/2016:

Camera Firmware: 1.2.7730

Base Station Firmware: 1.7.8_7427

 

JamesC