Arlo|Smart Home Security|Wireless HD Security Cameras

System is offline - Missing firmware info for cameras and base station

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S-ST
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JamesC
Community Manager
Community Manager

S-ST,

 

Can you provide more details about what you're experiencing? What is the LED behavior on your base station?

 

JamesC

S-ST
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I resolved the issue on my own by removing my base station and adding it back to my profile. I then had to re-synch each of my 7 cameras. Generally, Arlo seems to go offline very often during the middle of the day. Also, 3 of my cameras display the video with a pink hue. What is cause and resolution?
S-ST
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See previous post for my response.
JamesC
Community Manager
Community Manager

S-ST,

 

If you're experiencing pink hue, try rebooting your cameras individually by opening the battery compartment and removing and reinserting the batteries. Allow the camera to come back online and test to see if you still experience the issue.

 

JamesC