Arlo|Smart Home Security|Wireless HD Security Cameras

Sudden Video quality loss

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Creepytrout
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Anyone have solutions to a sudden loss in video quality on both the doorbell camera and essential security camera? 

I received a notification for motion detected at night, the clip appeared to show a very low quality image, I checked another security camera and it too had a really compressed image. Only had them a month and have been fine up until now. 

signal strength is good, so what would cause such a sudden issue? My concern is this doesn’t provide security as the current video quality would be unlikely to detect movement it is that bad. 

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jguerdat
Guru Guru
Guru

Rebooting the cameras (and hub, if so connected) is a good start. If connected directly to your WiFi, reboot the router. Monitor to see if things are better and stay that way.

StephenB
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Guru

I suggest making a couple of manual recordings in various lighting conditions, so you have a reference.  Download them, so you'll have them after the 30-day retention ends.