Setup Code for HomeKit VMB5000

[MC3]

Hi, I need a setup code to pair my base station with HomeKit.  It is the VMB5000

From what im reading I think I need a token reset?

[BrookeN]

See if you are able to see an accessory that you can remove:
Go to the Home App.

Long-press the accessory, select Settings, and choose Remove Accessory.

[MC3]

It does not show up in HomeKit for me to remove.  I am unable to get past the screen where I have to scan the setup code.

[BrookeN]

If all the steps I have provided were done, I do not have any other steps to provide. You should with those steps be able to set up without a code. 

[MC3]

What are the next steps then if my device is defective?

[BrookeN]

It wouldn't be the device that is defective. It could be something to do with the Apple homekit app itself. 

[MC3]

What makes you so certain of that?

I have added my Hue bulbs to homekit, my thermostat, my HomePod, my Apple TVs with no issue.

The only thing I cannot add is the Arlo basestation.  

In addition, I have tried adding on both of my iPhones.

[MC3]

Following up on this. 

[BrookeN · Accepted solution]

Here is some further troubleshooting steps:

https://kb.arlo.com/000062688/How-to-troubleshoot-Apple-Home-issues-for-Arlo-devices