Setting up a reset system in new location. VMB3000 What am I missing?

[jcweller1]

I'm setting my oroiginal unit after removing the existing cameras and base station from my account. I'm at a different location with a different netgear router. Arlo can't find my base station. I have tried a reset on the base station. Nothing I try works. What am I missing?

I can log into my account and try to setup new devise and that won't work either.

[jguerdat]

Do you have booth the power and Internet LEDs green?  Are you using the all or browser? If the app, are you on the same network as the base?

[jcweller1]

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jguerdat wrote:

Do you have booth the power and Internet LEDs green?  Are you using the all or browser? If the app, are you on the same network as the base?

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Good morning.

Yes I have both the power and internet lights on. I have tried the APP and

the PC. The base station shows up on the network on the iPhone APP but not

the PC.

Thanks in advance

[jguerdat]

PC antivirus software can interfere, especially BitDefender. If you're using BT, search here for solutions. If not, try temporarily disabling any antivirus/malware software for the purpose of initial setup.

[jcweller1]

I disabled Norton antivirus. No Bitdefender. Still can't make the system work.

I believe there is an issue with the base station.

I'm done with these Arlo camera systems now. Too many battery problems and issues with

syncing. I have replaced with the Blink Home Security System. Better pricing and a far better

system for much less money with a one year guarantee that the batteries won't die. And

the batteries are rechargable with a USB port on the camera.