Red tint

[nicholshornlake]

One of my 3 cameras has started showing a red tint. They are only 2 months old. I have installed 4 new batteries, that did not help. Rebooted the base station did not help. Resynced the camera did not help. Does anyone know how to fix this? Thanks for any help.

[JamesC]

nicholshornlake,

I will reach out to you in a private message to help resolve this issue.

JamesC

[caiwts]

Hello. Can you reach out to me also. I have the same issue.

[Debandtom]

I also have a red tint that started yesterday

[smasty]

2 of my 5 cameras have now gone pink.  WTH!!!!!  I have a case open.  

[JamesC]

caiwts, Debandtom

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[BarryLee5210]

I have the same pink tint on one of my cameras.  I have sat on hold with support for 40 minutes yesterday and have now been on hold for 45 minutes today, still haven't gotten a live body.

[smasty]

Don't waste your time on the phone, just do an online support ticket....they are GREAT at getting back to you.  They'll want your camera SN, plus a picture of the interior battery compartment confirming the same SN.  

[PDX-Ryan]

I am having this same issue.  I too have three cameras and about two months old now and one has a pink/red tint to the image!!  What can I do??

[hokeysmoke]

It sounds like the IR cut filter is not deploying (this is the click that you hear the first time when a camera switched between night mode and day mode).  I wonder, considering the number of posts about this, whether the mechanism is reliable.  Does anyone know if there have been HW improvements to fix this issue?

[Pete2s]

I'm having the same issue with my camera.  It's about 4 weeks old.  I removed the batteries, I replaced the batteries, and I brought the camera indoors but nothing helped.

[TomMac]

contact netgear re the camera

[JosephL66]

I have this red tint issue as well. How do I open a ticket? Everything I try brings me back to these posts.

[TomMac]

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JosephL66 wrote:
I have this red tint issue as well. How do I open a ticket? Everything I try brings me back to these posts.

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top of page - SUPPORT

second page , right side middle - CONTACT SUPPORT

[Softailclassic5]

I have a red, pink or purple tint. This is really annoying. What is the solution?

[purplegunk]

I'm having the same problem now too! Grrr.  Someone from Netgear please PM me!

[JamesC]

Softailclassic5, purplegunk

Please contact the Arlo Support Team to resolve this issue. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[purplegunk]

WOW, JUST WOW!  After multiple calls and submitting a claim online and sending the receipt, screenshots and pictures of the inside of the battery compartment, Netgear has determined my camera needs to be replaced and they want ME to pay to ship it to them, even though the camera is a month old!  CANT BELIEVE THEY ADMIT DEFECTIVE PRODUCT YET WONT SEND AN RS LABEL!   FOR SHAME!

[hokeysmoke]

If you bought it through Amazon it might be more effective to return it.  That would more directly affect their sales channel instead of isolating it to the customer service level.  Amazon has more power than a single user to correct product defects.

[purplegunk]

@honeysmoke: I can very much appreciate sticking it to them via their vendors but it was purchased from newegg which is difficult with returns...

Additionally, it was purchased as part of a bundle so I'd have to return the entire bundle and it took me a very long time to create the rules and modes for everything, so imo, returning is not an option for me.

off topic: Anyone know if I have to modify the entire schedule once i recieve the  replacement camera or is there an easy way to swap it into the schedule for the defective one?

[jguerdat]

It's been a while but I think my schedule picked up where I left off when I replaced a bad camera. I used the same camera name, as I recall. Worst case, you'd just need to check your modes and maybe add the camera to them.

[daynawide]

Two of my cameras are red.tried new batterys and restarted base also removed camera and reinstalled it.This is not the first time it did it before but it went aeay so i never returned the cameras and you closed the case.How can i have the cameras replaced.

[JamesC]

daynawide,

Please contact the Arlo Support Team to resolve this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[jesse03]

I have had 1 cam for about a week with no red tint issue and then just installed a new cam last night and the existing cam is now red. I have a case open with netgear and need to remove/replace the batteries on the cam to see if that fixes the issue, but I'm curious if that has solved the issue for most or will it most likely require a camera replacement?

[JamesC]

jesse03,

Some users have had success when replacing the batteries. If you continue experiencing this behavior, please work with support to resolve the issue.

JamesC