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Red flashing symbol, and then camera connection gets lost

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  • ‎2015-08-18 03:38 PM
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FamilyMartz
Initiate
Initiate
‎2015-08-18 03:38 PM

I just installed my cameras. Once is a while they get a red flashing symbol, and I lose the connection for that particular camera. Do you know why that's happening? Thanks.

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jguerdat
Guru Guru
Guru
‎2015-08-19 05:13 AM

That means the camera is recording. You can't do anything with it until the recording time is over. You should have a video in your library with the timestamp of when you noticed the red icon.

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FamilyMartz
Initiate
Initiate
‎2015-08-19 12:40 PM

Okay, thanks, but any idea why I get this message?

 

"The camera failed to connect. Please try again.". It happens after I get the red camera symbol flashing.

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jguerdat
Guru Guru
Guru
‎2015-08-20 08:41 AM

Is the camera signal strong? Have you tried logging out and back in? There seems to be some issue where the latter is needed more these days.

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  • 3 Replies
  • ‎2015-08-18 03:38 PM
  • 2645 Views
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  • 2 In Conversation

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