Red and Pink Camera picture

[Brewyc]

I am having issues with 1 camera I have opened and closed the camera moved the batteries and still a pink and red picture what else can i do??

[cad26]

I have the same issue.  My camera is only a year old.

[Brewyc]

what can be done/ I hope netgear honors this and it seems like its a big problem

[JamesC · Accepted solution]

Brewyc, cad26

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Bseven]

This is ridiculous that no one from support can put the solution public or what!? Mine was working perfectly fine, with a crisp clear image until I had to replace the batteries.  Once I replaced them and placed camera back in position, it had a pink red tint to the view.  

[jguerdat]

The solution has been made public a million times here - contact support.  That's the only way you'll get a replacement camera.  We certainly can't do that here.

[Brewyc]

Thanks for your response. I did contact Netgear and they did send me a brand new phone thank you again Netgear they are a decent company. The only problem I see is that the 2 camera package is now available at Costco for a nice price haha,anyway the camera has worked great for me,I shut it off when I am home and turn on when gone and NO WIRES.

[maspeik]

Camera displaying red/pink. What are my options for clearing resolution?? Tried open close/replaced batteries. Same indications. HELP !!

[jguerdat]

Read my previous reply two messages above yours.

[Hammartorp]

Hi, my camera picture turned red/pink, how do I resolve this issue?

[jguerdat]

Just read the replies in this and many other threads..

[Annmarie]

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maspeik wrote:
Camera displaying red/pink. What are my options for clearing resolution?? Tried open close/replaced batteries. Same indications. HELP !!

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Did that - no change

[JamesC]

Annmarie,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help

.

JamesC

[Mccaddd]

They never replied after sending to next level tech.Arlo please reply..

[jguerdat]

Use your case number and send your own update to ask for status.

[Nevillemcv]

New System. Installed two cameras then added three a week later. One of the originals working fine turned pink like a blue filter went out

[JamesC]

Nevillemcv,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC