Red/Pink Tint on camera

[slotops]

I had my Arlo system for over one month, yes a few days ago the picture from one of the camera has a red tint, it is not in direct sunlight, however at night it is pointed towards the lamp post.  Does anyone know how to stop the red tint???

[JamesC · Accepted solution]

slotops,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Marsy]

James, i have the same problem. I can't find where in support this is solved except your comment and to contact Arlo support. My system is 4HD WiFi brand new, brand new batteries, one camera is pink/red. What's Arlo's solution?
Marsy 😔

[jguerdat]

What JamesC is trying to tell you is to open a case for a possible RMA.  It's a hardware issue.

[Marsy]

One of my cameras is pink/red.. My system is 4HD WiFi brand new, brand new batteries, one camera is pink/red, it was in colour. 

I have been advised through netgear it is a hardware problem.  What's Arlo's solution?
Marsy 😔

[jguerdat]

Hardware replacement.  Swap the system at the store or open a case with support.