Receiving "The Device failed to connect" error." Battery drains too. Already contacted support team.

[Jim572d]

I spent ALOT of money ($700+) buying this CRAPPY system.  I have called MANY times to no avil.  The issues always return.  "The device failed to connect" ALWAYS HAPPENS.  I am lucky if they last 2 weeks without that error!!!  They EAT expensive batteries.  If they last a month, it is good.  These cams are the biggest RIPOFF.  I never get any good support from the company.  They all say "reboot the camera".   But my cams are up in high places!  Getting latter.... again.....  not any more.  Anyone want to buy these crappy cameras?  I am sick of them.  Going to hard wired system!

[JessicaP]

Hey Jim572d,

You mentioned that you contacted the support team many times. Let me reach out to you via private message to gather more information from you.

[tmg2714]

Agree a lot of money for a crap system. All cameras won’t connect and gives same error message. They are also quite happy to take plan fee every year. How about they deliver a good system or give money back. Hope they go broke in the current climate.

[JessicaP]

Hi tmg2714,

What error message are you getting from your cameras? Is this happening on the web client on your computer?

[tmg2714]

“The device failed to connect. Please try again” this message is only on cameras attached to the basestation. My Arlo Q’s are fine. It happens on any device used.

[tmg2714]

On the Web portal it now says “Maximum of 5 camera streams are supported simultaneously. Please stop one stream before starting another camera stream. “ However there are no other cameras streaming. I only choose 1 maybe 2-3 at any o e time.

[JessicaP]

You should be able to stream your cameras now as this was fixed last Saturday (Mar 21, 2020). You can read more about it here: Livestream playback and Recordings missing

[rheng]

This is still occurring.  Seems like 1 out of my 5 cameras can't view live.  It detects motion but no recording.