Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo's iOS app not showing its live camera positioning video not in fullscreen?

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ant
Prodigy
Prodigy

Hello.


Is it me or is Arlo's iOS app not showing its live camera positioning video not in fullscreen compared to watching regular live video feed, horizontally? It is noticeable in my old iPhone 6+'s. Original iPad air shows white border, but not too bad. Both use iOS v12.4.7. I know the web site said it would be blurry too to more real-time results.


Thank you for reading and hopefully answering. 🙂

Model: VMC3030 | Arlo Wire-Free Camera
6 REPLIES 6
ShayneS
Arlo Moderator
Arlo Moderator

@ant

 

Have you tried updating to the latest version of iOS? Which version are you currently running?

ant
Prodigy
Prodigy

@ShayneS wrote:

@ant

 

Have you tried updating to the latest version of iOS? Which version are you currently running?


Yes, iOS v12.4.8. It is the (new/lat)est I can go on this old iPhone 6+ from early 2015.

ShayneS
Arlo Moderator
Arlo Moderator

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

ant
Prodigy
Prodigy

@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support


Why not this forum for tech support?

dcfox1
Master
Master

@ant wrote:

@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support


Why not this forum for tech support?


@ant  Because this is not tech support. It is a user to user forum. 

ShayneS
Arlo Moderator
Arlo Moderator

@ant

 

If you would like to use the new help center within your Arlo app, please go to Settings > Support.