Arlo's iOS app not showing its live camera positioning video not in fullscreen?

[ant]

Hello.

Is it me or is Arlo's iOS app not showing its live camera positioning video not in fullscreen compared to watching regular live video feed, horizontally? It is noticeable in my old iPhone 6+'s. Original iPad air shows white border, but not too bad. Both use iOS v12.4.7. I know the web site said it would be blurry too to more real-time results.

Thank you for reading and hopefully answering. 🙂

[ShayneS]

@ant

Have you tried updating to the latest version of iOS? Which version are you currently running?

[ant]

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@ShayneS wrote:

@ant

Have you tried updating to the latest version of iOS? Which version are you currently running?

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Yes, iOS v12.4.8. It is the (new/lat)est I can go on this old iPhone 6+ from early 2015.

[ShayneS]

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[ant]

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@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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Why not this forum for tech support?

[dcfox1]

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@ant wrote:

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@ShayneS wrote:

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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Why not this forum for tech support?

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@ant  Because this is not tech support. It is a user to user forum. 

[ShayneS]

@ant

If you would like to use the new help center within your Arlo app, please go to Settings > Support.