Promo code for 10% off + shipping for new subscribers not working

[maaku]

Looking to buy first Arlo camera.  There was a promotional on the website for new users.  Registered my email and got a promo code "out of coupons" good until 5/29/2020.  Went to checkout to purchase the camera and after entering the promo code I get an error saying invalid promo code.  I tried on another email, computer, mobile phone and same thing.  I chatted with support and they said to call a number.  WTH!  How do you offer a promotion for it to be completely broken?! Seriously reconsidering.  

[ShayneS]

Hi @maaku

Is it possible for you to provide a screenshot of the promo?

Which website did you try & purchase from? was it this website? " Shop Arlo "

[maaku]

Hi Shayne,

Yes, that's the site.  Attached is a screenshot of the email received from no_reply@e.arlo.com with the subject "Welcome to the Arlo family".

Thanks,

Marc

[ShayneS]

Thank you for the information.

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[parish]

I'm having the same issue and I've provided the screenshot to support. I'd like to get stuff ordered but I'm not doing so without the code. Is there a way to get a temporary code to place this order.

[gustavorattia]

I have the same issue. Did anybody solve this?

[Dutchstarr · Accepted solution]

@gustavorattia I had the same issue. I called the support # 8667037170 just now and an agent was able to quickly assist. Had me put the order in through the website and he gave me a one-time 10% off coupon code. Great deal and very good customer service to help with this glitch.