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Looking to buy first Arlo camera. There was a promotional on the website for new users. Registered my email and got a promo code "out of coupons" good until 5/29/2020. Went to checkout to purchase the camera and after entering the promo code I get an error saying invalid promo code. I tried on another email, computer, mobile phone and same thing. I chatted with support and they said to call a number. WTH! How do you offer a promotion for it to be completely broken?! Seriously reconsidering.
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@gustavorattia I had the same issue. I called the support # 8667037170 just now and an agent was able to quickly assist. Had me put the order in through the website and he gave me a one-time 10% off coupon code. Great deal and very good customer service to help with this glitch.
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Hi Shayne,
Yes, that's the site. Attached is a screenshot of the email received from no_reply@e.arlo.com with the subject "Welcome to the Arlo family".
Thanks,
Marc
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Thank you for the information.
Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support
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I'm having the same issue and I've provided the screenshot to support. I'd like to get stuff ordered but I'm not doing so without the code. Is there a way to get a temporary code to place this order.
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I have the same issue. Did anybody solve this?
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@gustavorattia I had the same issue. I called the support # 8667037170 just now and an agent was able to quickly assist. Had me put the order in through the website and he gave me a one-time 10% off coupon code. Great deal and very good customer service to help with this glitch.
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