Problems getting live chat from support

[Pappy78]

I cannot get Arlo live chat because I forgot to add in my phone number when I registered my system...I also can't invite or re-invite my friends which are basically all of MY e-mail addresses.

[DaneA · Accepted solution]

Hi Pappy78,

I have checked your profile here in our system and it appears that you have your phone number added.  I have sent you a private message regarding this.  You may want to consider to contact Netgear Support instead and they would be glad to assist you over the phone: http://support.netgear.com/general/contact/#tab-call

About your concern that you cannot invite or re-invite friends, kindly answer the questions I have summarized below:

1. Is there an error message that came up?  

2. What device are using to log-on to you Arlo account?  Are you using an Android or iOS device or PC?

I will be looking forward to your response.

Regards,

DaneA

Arlo Team

[Pappy78]

Thank you for your prompt response....I am trying to reinvite from my MacBook Pro laptop...I put in all of the information the prompts are asking, then, I do not get the green to continue

[BrianL]

Hi Pappy78,

I have tried to get in touch with our support chat group and I was able to get in. Try to refresh the page or use a different web browser.

Kind regards,

BrianL

Arlo Team

[Pappy78]

Thanks again...all is/are working well...love this system now that I have figured it out...thanks for all your help

[BrianL]

Hi Pappy78,

Congratulations! Community is always here to help if you have any problems or questions.

Kind regards,

BrianL

Arlo Team

[ivoire]

i want a live chat to tell me how to get a passwod and set it up

[JamesC]

ivoire,

You can find step by step instructions on how to set up your account here: https://www.arlo.com/en-us/support/installguide

You can also contact support if you need additional help by clicking here: Arlo Support Center

JamesC

[geow1031]

How do I find the chat room link

[geow1031]

Where is the link to chat room?

[JamesC]

geow1031,

If you would like to talk to a live chat see here: Arlo Support Center

You are also welcome to ask your question to the community, we would be happy to assist.

JamesC

[CABIR]

Can I chat with someone for my trouble

[CABIR]

How will I able to chat with someone to solve my problem

[JamesC]

CABIR,

You will find options for contacting support here: Arlo Support Center

Feel free to post your question on the community as well.

We would be happy to assist,

JamesC