Pink hue

[Orangeblood26]

I have just recently (today 11/19/2015) starting seeing a pink hue on one of my cameras. I have read the existing posts around the community and I have reset the camera (opening battery back/then closing) several times with no change. 

[TomMac]

Put in a trouble ticket.... normally you reset the camera as you did to fix, but if that's ng, the camera may be defective.

[Orangeblood26]

Thanks @TomMac, how do I go about doing that? Sorry, I quickly looked around but couldn't find.

[TomMac · Accepted solution]

http://www.arlo.com/en-us/support/

[mcbriggs]

One of mine just did the same thing today.  On the phone with support now.

[Orangeblood26]

I spoke to support and they asked for me to send them screenshots and a 5 second video. Waiting on a response.

[ricss777]

I am having the same issue, please help. I paid for support and I hope they help me fast!

[Shiloh]

Did you solve the pink hue problem?

[Orangeblood26]

If you have not done so, please contact support at the following link: Support and state your problem. 

[Orangeblood26]

@Shiloh - Yes, support was able to distinguish a hardware issue with my camera and sent me a replacement. All is working as it should now. Thank you to Netgear's experts and customer service.

[chopliver]

One of my cameras has a pink hue? Was this problem solved; if so how do I fix it?

[Orangeblood26]

My issue was resolved. Through help from support, they were able to distinguish my camera had harware issues and sent a replacement.

If you have not done so, please contact support at the following link: Support and state your problem. 

[chopliver]

I'm still waiting for response from Arlo Netgear regarding pink hue on 1 of my cams. I had 2 blue hue cams & 1 yellow but they fixed themselves. The dark pink hue'd cam I took dwn & switched out. I found that when I chgd batt's drops of moisture came out. I left cam open 2 dry out, put new batt's in. The pink hue lightened but remains.
I've sent email with pics of rainbow colors but I hvn't been responded to. Waiting...

[Jasenzl1]

Hi there. My camera also has a pink hue. How do I get a replacement? Jason

[Schorschi]

Open a trouble ticket at https://my.netgear.com or contact support by web form or telephone and request a replacement.

[Mikeopc9]

Mine is pink also less than a month old

[JamesC]

Mikeopc9,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC