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Has anyone experienced this issue. On several cameras, at one point, when the night vision turned on, instead of a B/W picture the picture was red. When I took out the batteries and reinserted the problem fixed itself. Now on one of the outdoor cameras the picture is once again red?
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My outside camera is showing a red image. I have only had the 3 camera system for a week now after purchasing it from Sam's Club. The outside camera did it before and I got it to show a normal image by restarting the base station. It was alright for a couple of days and now it is back to a red image. I can not get it to show a normal image this time. The image is red and can not be reset. Also one of the indoor cameras reported that it was offline and I had to change the batteries after less than a week of service. This seems to be a very buggy system for the price. At this point I am very dissatisfied.
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MB25,
I will reach out to you in a private message to further assist.
JamesC
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James
when will you reach out?
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MB25,
I have already sent a private message. I also see that you have contacted support and have an open case, please continue working with support to resolve this issue.
Thank you!
JamesC
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I have the same issue with one of the three cameras that I just received today via Amazon. More pink then red. The two other cameras have a great picture.
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Blueliner44, Majorteb
Welcome to the community! I will reach out to you both via private message to further assist you in solving this issue.
JamesC
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yadi,
Welcome to the community! I will reach out to you in a private message to further assist.
JamesC
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I have a camera that have had to change batteries every 2 weeks since purchase, The settings are the same as the others and I have not had to change the batteries yet. The camera is not used any more then the others. Now the camera has turned red. I have reset the camera and the system no to avail. I need some trouble shooting advice.
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TOPruitt wrote:I have a camera that have had to change batteries every 2 weeks since purchase, The settings are the same as the others and I have not had to change the batteries yet. The camera is not used any more then the others. Now the camera has turned red. I have reset the camera and the system no to avail. I need some trouble shooting advice.
Sounds defective... Since the normal fix is to reset the camera by opening the battery door for afew seconds. and you did that, Contact Netgear for a trouble ticket.
Morse is faster than texting!
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By phone or email?
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TOPruitt,
I will reach out to you in a private message to help resolve this issue.
JamesC
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I have an camera positioned outside that has begun experiencing the red/pink condition. It started right when the batteries become extremely low. They have been replaced and the condition remains. This is for both night and day. Night is spotty and appears normal and red, primarily red. I have taken out the batteries, and reinserted a couple of times, but the condition remains.
Please advise.
Thanks.
Mark
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MRoyal,
I will reach out to you in a private message to help resolve this issue.
JamesC
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Roatts,
Please contact the Arlo Support Team. They will provide you instructions on how to proceed with a potential RMA for your camera.
Let me know if you need any assistance!
JamesC
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Agentmilstein,
I will reach out to you in a private message to help resolve this issue.
JamesC
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