Picture turns red

[John]

Hello,

Has anyone experienced this issue. On several cameras, at one point, when the night vision turned on, instead of a B/W picture the picture was red. When I took out the batteries and reinserted the problem fixed itself. Now on one of the outdoor cameras the picture is once again red?

[Nalleballe]

"Please contact the Arlo Support Team"  what kind of answer is that? the link just take my back where I started looking for help?

[jguerdat]

I suspect the link you're referring to is embedded in a reply here, LONG before the recent web site update.  Use the Contact Support link at the bottom here instead.

[Brose]

I am now also experiencing the red screen issue on both cameras hard wired and wireless can someone please contact me to resolve this issue

[JamesC]

Brose,
 
Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Jasp]

I just did a chat with ARLO and they will be sending out a new camara.  I paid 29.90 for it to be sent out and received by tomorrow.  Although I feel that I shouldn't have to pay for a defective camera to be replaced, I also don't want to have to wait 7-10 days to receive a replacement.  My cameras are 2 months old.

[Jasp]

*UPDATE*

The replacement that I paid to have overnighted to me at a cost of $29.90 was defective.  That camera within an hour turned red and once again I had to do a chat.  Now because of the weekend I will have to wait several days before I receive a new one.  Saying that I'm frustrated is an understatment.  The system is only 2 months old.  

[mmackenzie]

Can someone from Tech Support contact me about this issue.

The image has turned red on my camera. It is at my cottage on an island that I

cannot access until spring. Are there any remote solutions?

[Nuraylia]

I Have one that has turned red as well.

[jguerdat]

Open a case at https://www.arlo.com/en-us/support/contact.aspx

[Junagravante]

I got same problem. How do i correct it?

[Jasp]

You can try to open the battery door take the batteries out, put them back in and let it boot up to see if that helps or you will have to contact Arlo for a warranty claim.

[Swat]

I am having same RED video during daytime hours. This particular camera is the only one that keeps having problems.. after the last firmware update this camera keeps falling OFFLINE which is a pain to re-sync it everytime climbing a ladder. Now I have RED VIDEO during the day. I have tried reinserting batteries and it only works for a couple of days. There is no film on the front of the camera either. Please help.

[Jiffer]

Check it out.... a camera thats turned RED..... Im sure im going to need a new one sent to me. SOB!

[mec1981]

Same issue here.....happened to two of 4 cameras....please create trouble ticket for me.

[JamesC]

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link. If you have any additional questions/concerns feel free to private message me. I would be happy to help.

JamesC

[Souchmkcg]

Having same issue with a redish-pink screen on one of the cameras. the rest are fine.  I didn't see any posts with resolutions.  Love the system. I have only has this up and running for a couple of weeks now.  Bring it!!!

Gerry

[JBoo2911]

I am having this same issue, just started with this red/pinkish screen now. Need to get this resolved ASAP!!

[jguerdat]

If you take the time to read a few messages above here you'll see exactly what you need to do to get it resolved.

[tomliver57]

I having the same problem the picture gone red

[Souchmkcg]

Yeah...Tried the pulling batteries out step...didn't resolve it.

[jguerdat]

If you take the time to read a few messages above here you'll see exactly what you need to do to get it resolved.

[Souchmkcg]

Since I bought the system less than 30 days ago. I can return the system from where I bought it for a full refund or get a new system.  I also had a 3 year extended warranty as well.

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[tomliver57]

I had that tried everything. Took the camera back and changed it

[tomliver57]

Also been told the is am app u can get that only picks up body heat . Lol spent 2 days trying to get it .it in posable. My wife has a apple I phone was told the was an upgrade that would put it on her phone. Again spent a week trying to get it on her phone . You need a degree to sort it out lol

[Jmango167]

If you're aware that there is a problem, why are you still selling them? Bought the system 3 weeks ago and have the now infamous red picture!