Picture turns red

[John]

Hello,

Has anyone experienced this issue. On several cameras, at one point, when the night vision turned on, instead of a B/W picture the picture was red. When I took out the batteries and reinserted the problem fixed itself. Now on one of the outdoor cameras the picture is once again red?

[jwnomaha]

I just set my system up today and have one camera that is red.  Based on what I have read here, looks like I just need to go to netgear for the solution?  Is that correct?  i have not yet attempted to take the batteries out and reset as it is in a location that I have to pull out my ladder.

please advise.

[Souchmkcg]

If you recently bought within the last 30 days say for example SAMs Club, take it back for either a refund or get a replacement system. Make sure you have your receipt. That's my recommendation!!

[Skidoomxz700]

I have the same pink camera problem can you help thanks

[jguerdat]

Search is your friend.  There's a zillion threads here, all with the same answer.  Contact support and open a case since it's a hardware issue.

[Souchmkcg]

Alot of previous threads have mentioned that TS wants money to troubleshoot the problem. They already know that its a firmware/hardware issue. So why the cost? This is unacceptabe under warranty conditions. My 2nd system on the 29th day produced a red screen. I boxed it up and brought it back to SAMs. This is a good system. But until Netgear resolves the issue and not at the expense of the consumer, I will wait a year.

[Dhx2]

Add me to the list of pink camera output

[jguerdat]

Did you add yourself to the open cases? Without that nothing is going to happen.

[JamesC]

Dhx2,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Souchmkcg]

Thanks for the reply....I returned my second complete set back to SAM's....I will wait about 6 months for NETGEAR to resolve the firmware issue, and then perhaps try again.

[tomtorre626]

I've had my 10 camera system for 15 months now and one of my outdoor Arlo camera have either a Pink or sometimes a Red picture.ive tried every temp fix on this thread but nothing has help ,what are my options to get this camera replaced?

[Hockey01]

Image is pink
Device fw: 1.2.10342

[jguerdat]

As JamesC posted above, contact support and open a case. It helps to read the thread you're replying to.

[tomliver57]

Get it replaced

[Bulrus123]

Just purchased single arlo camera .had it on yesterday and thru the night and this morning have the red hue ,WHAT TO DO WITH THE HUE ?

[jguerdat]

Did you read this thread (or one of the many others on this topic)?  The solutions are posted - try removing and reinserting batteries and, failing that, contact support.

[Bulrus123]

Ok jg thanks

[Dfrank]

Im at a dissatisfaction as well.. My cameras are doing the same thing

[manfredz]

DFrank, did you follow the advice posted?

[Hockey01]

I removed batteries but that didn't work. The image is still pink I'm hoping a firmware update fixes the issue.

[JamesC]

Hockey01,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

[Hockey01]

Thanks, I contacted support and submitted and RMA to replace the unit.

[Hitch]

My one camera that stays red more than black and white is the only one that does not have battery issues, the other 2 cameras seem to lose their juice whenever the weather turns cold, around freezing ?
Getting tired of buying and changing batteries, starting to regret buying this system.........

[Minburn57]

I still haven't bothered changing out the one cam I had that presents red about 90% of the time . . . . . . so bothersome for something I was hoping would work well out of the box for a reasonable period of time.  Had one cam give off a 'blue' tinge . . . .just once if I remember correctly, but nothing since.  I am getting some odd disconnection errors the last few months . . . they pop up then just as quickly go away with a connection, and I'm getting a couple cam's having connectivity issues much more than what I had the first year or so with them.  I'm just going to monitor and see . . . These cams are the only network hardware that I have issues with and nothing at all has changed in my network for quite a while now.  All is indicated as a strong signal, monitoring with a separate device shows identical signal strength and performance to what was there when they were working consistently well . . .

The battery issues you have . . . . . I live in North Central Alberta and winter is cold, cold (so-so this year, but we've had cold spells this year).  Anyway, I find Duracell Ultra Lithiums work for at least 2 months even in extended cold.  In milder weather I get 3+ months out of them.  No other battery I've used comes close to those batt's in very cold weather.

[Powrsurg]

Arlo is a horrible product followed by even more horrible customer support. I have a 10 camera system and 3 of the cameras are red. I call to set up a claim with the support team and they tell me I need my original receipt. This is 2017. WHO KEEPS RECEIPTS!

Seems to me that if this product was worth its marketing, Arlo wouldnt require a piece of paper 95% of the people dicard as soon as they get home.